
Almost all respondents to the citizens questionnaire (21 in total) are satisfied with the waste management services provided in Kempten, Oberallgäu and Lindau, just two give a neutral answer. Most respondents furthermore agree that the system is transparent, practical, effective, reliable, and that it provides a high quality service and good service for money. Just each one respondent disagrees with some of these attributes, and two disagree with the statement that the system provides good service for money.
When asked what type of measures could simply their sorting efforts, the main measures mentioned were
• Collection bins that are comfortable for use (size, shape, cleanliness) (mentioned by 9)
• Collection bins in closer proximity (mentioned by 6)
• DtD collection (mentioned by 4)
• More space at home (mentioned by 3)
In addition to the citizens, one respondent from a paper mill and one employee of the WM department at the municipality answered to the targeted questionnaires. The key message of the paper mill was that the percentage of packaging paper is sometimes too high. Consequently he would wish for higher quantities of graphic paper and therefore suggests as an improvement to improve sorting, combine it with quality checks on-site, and to intensify selective collection of graphic paper. |