KPIs help us to measure how well companies, business units, projects or individuals are performing compared to their strategic goals and objectives.
Well-designed KPIs provide the vital navigation instruments that will give us a clear understanding of current levels of performance.
Effective decision-makers and managers in this sector understand that they need information on the key dimensions of performance and that this can be achieved by distilling them into the vital KPIs.
In your municipality, the most effective KPIs are closely tied to strategic objectives and help to answer the most critical business and citizen questions and identify the problems concerning to the collection of paper and board in your municipality. A good starting point is therefore to identify the questions that the decision-makers, managers or external stakeholders need to have an answer to. One or two so-called Key Performance Questions (KPQs) should be identified for each strategic objective.